At LillyBeth's Journal Trove, each bundle is a one-of-a-kind creation, hand-assembled and customized specifically for you. Because our treasures are tailored to your unique spirit—featuring your chosen themes and artisanal jewelry—we are unable to accept returns or offer refunds.
Our "Final Sale" Philosophy
Once an order is placed and the magic of customization begins, all sales are considered final. We do not offer returns, exchanges, or refunds for:
- Change of Mind: We encourage you to dream carefully! Please ensure your theme and color selections are exactly what you desire before completing your purchase.
- Customization Details: Each handmade piece of jewelry and journal accent is unique; slight variations are part of the artisanal charm and are not considered defects.
Damaged or Incorrect Items
Your happiness is our priority. In the rare event that your bundle arrives damaged or if there was a mistake on our part (such as a wrong theme), please reach out to us within 48 hours of delivery.
- Contact Us: Email our team at [lillybethsjournaltrove@gmail.com] with your order number and clear photos of the issue.
- Resolution: We will work swiftly to provide a replacement or a store credit at our discretion to make things right.
Cancellations
To maintain our swift processing times, cancellations are only accepted within 12 hours of placing your order. After this window, your bundle has likely entered the creation phase and cannot be cancelled.